Terms and conditions

The terms and conditions will benefit you, while you are accessing the site and its services.

Introduction: GiftyKolkata is a part of Ecommplify.com. The focus of GiftyKolkata is to allow its customers to send handpicked or handmade gifts originating from Kolkata.


  • At this point, to buy anything from GiftyKolkata, membership is not mandatory. However, we believe membership is going to be really valuable for us to maintain a strong relationship with you.
  • Membership will allow us to contact you whenever we have new products on the site or for any other marketing purposes.
  • It will also allow you to track your orders and place orders smoothly.
  • com reserves the rights to end your membership and refuse to provide you with the authority to use the Site, if we find any unfavourable act against the company.
  • In future the site will not be available to a person whose membership has been terminated by Ecommplify.com for any reason.

Pricing and Product Information

  • com/Giftykolkata provides you a true value of a product and its information, (pricing errors may occur).
  • We are responsible to provide you the right product information as per best of our knowledge.
  • The displayed pictures of the product(s) that appear on Site are accurate unless exclusively mentioned about any disparity. However, we cannot guarantee that your monitor’s display the same accurate colours or not.

Refund and Return policy

  • If in case, your order is not dispatched and an incorrect information has occurred due to an error in pricing or product(s) information, your order will not be considered and we reserve the rights, to cancel the order for any reason and revert back to you through e-mail.
  • If we accept your order, the difference in amount will be credited to your account and you will be informed through email, that the payment has been processed.
  • The payment may be processed prior to dispatch of the product that you have ordered.
  • If we have to cancel the order after we have processed the payment, you will be informed and the paid amount will be refunded to you as soon as possible in the best possible way of your interest.
  • If you cancel your order within the permitted condition (mentioned below), we will contact you and confirm with you. Once confirmed, we will refund your amount as soon as possible in the best possible way of your interest.
  • No refund will be given for any order cancellation of any perishable items (flowers / food) after the product is dispatched. However, if you report any problem with the product within 24hrs of the product delivery then vouchers of equal amount will be issued for you which you can use on any other product on the site.
  • Any order of non-perishable items (only clothing for now) cannot be cancelled after its being dispatched. However, the order can be returned within 48 hours of delivery together with the original packaging and along with the feedback form (available on the site). The paid amount will be refunded after the product has been received.

Transaction policy

  • If you are paying via credit/debit card, remember that in a credit card transaction you must use your own credit card.
  • We are using PayUmoney to process all online transactions. It is one of the India’s most authentic and most secure payment system in India
  • You must give the correct information of your card details to us. We assure you that in future the given information will not be shared from our side.
  • In any case, it will be not our responsibility for any card transaction scam. Unless law requires the responsibility from our side with any of the third party also the use of a card falsely will count on your part.
  • com reserves the rights to recover the cost of goods, collection charges from people using the Site fraudulently.
  • We also reserve the rights to take legal action against such people for fake use of the Site and any other unlawful acts done against the terms and conditions of the company.

 Privacy Policy:

We assure you that we won’t share any of your personal information with third party for their marketing purpose without your clear approval privacy is our foremost concern.

Site Security

  • The site should not be used illegally and you must not use any of our data (information or displayed images) without our approval.
  • If you are trying to obstruct the services of any other user by means of putting a virus on Site, overloading, “spamming,” “mail bombing” or sending unwanted e-mail’s, disobedience of system or network security is against legal responsibility and major actions will be taken by the authorities for obstructing the services.

Agreement to terms and conditions

  • Either ecomplify.com or you may lapse the Agreement with Ecommplify.com/Giftykolkata at any time, and from that time onwards you won’t be able to continue to use the services of the Site.
  • This User Agreement is of use unless and until terminated by either you or Ecommplify Ltd.
  • While placing an order you need to accept our terms and conditions to finalise the order transaction.
  • In case if you have given us incomplete information of delivery (i.e. wrong name or address) extra charges will be taken from you.
  • com/Giftykolkata reserves the rights to confirm the information and other details provided by you at any time, and if your given information is not correct, we reserve the rights to reject your request of the given address or information.
  • When placing an order for a product you agreed with the conditions of sale, which is included in the item(s) description and you are using the services available on this Site and transacting at your own responsibility.

Modification of Terms and conditions of Service

  • com/Giftykolkata can any time modify the User Agreement without any prior notification to its customers.
  • We will inform you about the changes in the User Agreement via e-mail that is provided by you while registering on Ecommplify.com/Giftykolkata

Reviews, Feedback, Submissions

  • We are very keen on hearing from you and improve our products and services. So any positive feedback coming from you via email, feedback form or social networking sites will be used as testimonials.
  • We will consider and reply back to you for any negative comments and will try our best to eradicate your disappointment.

Copyright & Trademark

  • com reserves the rights in all text, programs, products, processes and other materials, which appear on the Site.
  • All rights, including copyrights, on the site are owned and licensed to Ecommplify limited. Any use of the site or its content without our authorization, including copying or storing it, for your own personal or for the non-commercial use is prohibited and may be legally punishable.
  • You cannot modify anything on the site for any purpose.
  • We are not responsible for the content of any third party site and not make any depiction regarding the content or precision of material on such site.
  • All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of the Site are intended only for personal, non-commercial use.
  • The collection of all Contents on the Site is exclusive property of Ecommplify Ltd. and is also protected by privacy and copyright laws.